Refund policy

Last updated: October 24, 2026

This policy covers returns, cancellations, exchanges and refunds for Hardwick Supply orders. It does not restrict rights that cannot be waived under applicable law.

1. 30-day return request period

You may request an eligible return within 30 days after delivery. This is the deadline to request a return; the parcel does not have to reach us by day 30. Provide an order number or valid proof of purchase.

For a change-of-mind return, the product must be unused, undamaged and complete, with supplied packaging, components and accessories. Tools and mechanical parts must not have been installed, machined, cut, consumed or altered. These conditions do not remove remedies for goods that arrived faulty, incomplete, damaged or different from the order.

2. How to request a return

Email info@hardwicksupply.com with the order number, product, selected variant and reason. For a defect, damage, missing part or incorrect item, include photographs or a description that helps identify the issue. If photographs are unavailable, explain the problem so we can discuss suitable evidence.

3. Authorization and return address

Obtain written authorization and the confirmed return address before sending a parcel. The return address may differ from the dispatch address and may be outside the United States. We do not promise a U.S. return warehouse. We will confirm the destination country, address and return instructions before authorizing the return. Do not use an address on a shipping label or an address found online without our confirmation.

If the return location or likely postage affects your purchase decision, contact us before ordering. For customer-paid returns, obtain a postage estimate before agreeing to the return arrangement.

4. Who pays return shipping

For a change of mind or a customer-selected incorrect size, interface, variant or quantity, the customer pays the actual authorized return postage. We do not charge a restocking fee. Original outbound shipping is normally not refunded for a change-of-mind return, except where applicable law requires otherwise.

If we supplied a damaged, defective, incomplete or incorrect item, contact us before paying for return shipping. We are responsible for an appropriate remedy and any return-shipping solution required by the circumstances and applicable law. We may provide a prepaid return method or agree reimbursement of reasonable return costs in advance. Such cases are not automatically treated as customer-paid returns.

5. Dimensions, compatibility and kit contents

Check the exact size, thread standard, mounting or drive interface, material, variant and included components before ordering. A single part is not automatically a complete assembly, and separate size options are not supplied together unless expressly listed as a set. Ask before purchase if compatibility is unclear. These selection checks do not excuse a materially incorrect description.

6. Defects, damage and missing items

Inspect the delivery and report an issue promptly so we can investigate. Keep the item, supplied components, packaging and shipping label where possible. There is no separate seven-day deadline that removes the 30-day request period or mandatory rights relating to non-conforming goods. Depending on the issue, we may arrange replacement parts, an exchange, a partial or full refund, or another appropriate remedy.

7. Change-of-mind exclusions

Used, installed, machined, altered, consumed or customer-damaged items and incomplete returns are not eligible for change-of-mind returns. Custom-made goods produced to an agreed specification may be excluded only where that condition was clearly disclosed before purchase. A final-sale restriction must also be clearly disclosed before purchase. None of these exclusions removes rights for faulty, unsafe, incomplete or incorrectly supplied goods.

8. Exchanges and cancellation requests

Contact us for another size or configuration; availability is not guaranteed. Returning an eligible item and placing a new order may be the simplest option. Ask to cancel or change an order as soon as possible. We will check whether processing can be stopped; changes cannot be guaranteed after processing has begun. A dispatched order normally follows the applicable return procedure. Mandatory cancellation rights remain unaffected.

9. Inspection and refunds

After receiving and inspecting an authorized return, we will tell you the decision. Approved return refunds are initiated to the original payment method within 5–10 business days after approval, unless a shorter period is required by law. Your bank or provider may take additional time to display the credit. We do not deduct a restocking fee from an eligible refund.

Refunds for an order we cancel or cannot ship within the applicable period are made promptly under applicable law; they are not delayed until a return inspection. If a refund appears missing, contact us with the order number after checking the original payment account.

10. Contact and mandatory rights

Hardwick Supply — info@hardwicksupply.com. Nothing here excludes rights or remedies that cannot lawfully be excluded. Do not send card numbers, passwords or other sensitive payment credentials in your message.